Support
We're here to help
Support, bug reports, feature requests, and collaboration. Every message is read by the Shopify development team behind HTML to Liquid Converter.Last updated: June 9, 2026
Support expectations
We are a developer-focused team, not a 24/7 enterprise help desk. We aim to respond within 2–3 business days. For faster resolution, include reproduction steps, browser details, and redacted sample HTML. We do not have access to your pasted converter content unless you include it in your message.
For policy questions, see our Privacy Policy and Terms of Service.
Support
Converter issues, validation output, or workflow questions. Include your browser, steps to reproduce, and sample HTML (redact sensitive data).
Subject: Support
Bug reports
Found unexpected Liquid output, schema errors, or a broken feature? Include the HTML input, export mode (Flat/Block), and what you expected vs. what you got.
Subject: Bug report
Feature requests
Share sample HTML and expected schema behavior. Concrete examples with setting types and block structure help us prioritize faster.
Subject: Feature request
Collaboration & partnerships
Agency plans, team licensing, integration ideas, or content collaboration. Describe your workflow and team size.
Subject: Collaboration
Sales & Agency
Agency plans, team seats, or bulk licensing inquiries. We respond within 2 business days.
Subject: Agency plan
Send a message
Delivered securely to our inbox. Do not include API keys, passwords, or store credentials.
Helpful links
Transparency
Transparency & Trust
Honest expectations about generated Shopify Liquid — no inflated claims, no fake reviews.
No fake AI promises
Optional AI assists with structure detection — a deterministic converter always runs as fallback. We do not claim perfect output for every HTML input.
Review generated code before shipping
Always inspect Liquid, {% schema %} JSON, scoped CSS, and accessibility in your target theme before deploying to a live storefront.
Built for real Shopify workflows
The studio targets production section work — schema, blocks, presets, and validation — not demo-quality markup.
Schema validation matters
Automated checks catch common schema and Liquid issues, but they do not replace human review for your theme, brand, and merchant workflow.
Merchants should test before publishing
Store owners should preview sections in the theme editor and verify content, links, and responsive behavior before publishing changes.
Frequently asked questions
What is the response time?
Typically 2–3 business days for support, bug reports, and feature requests. We read every message.
How do I reach the team?
Email k2devworks@gmail.com or use the contact form below. Do not include API keys, passwords, or store credentials.
How should I report a converter bug?
Include the HTML you pasted, Flat or Block mode, browser and OS, and the output you received. Redact client or proprietary content.
Can I request a new section type or schema feature?
Yes. Send sample HTML and describe the settings and blocks you expect in the theme editor. Concrete examples ship faster.
Do you offer Shopify development consulting?
We focus on the converter tool and developer resources. For theme projects, describe your workflow needs and we can point you to relevant guides.
Is support free?
Yes. Support for the converter tool is available at no cost. We are a small team — please be patient during busy periods.